Customer journey
Know what happens next.
Here’s what to expect from first contact to final delivery.
See the five stages
The five stages
From enquiry to delivery
- 01
Enquiry
Tell us what you need, your audience and your target date.
- 02
Scope & quote
We outline deliverables, dependencies, review rounds and pricing.
- 03
Creative direction
We agree on the visual route and the content or assets required.
- 04
Build & review
We share the work for feedback and refine the agreed direction.
- 05
Delivery
We hand over approved files, launch assets and any agreed guidance.
Preparation
Bring these to your first brief
- Your business goal and target audience
- Examples of styles or sites you like
- An approximate budget and preferred launch date
- Existing logo, content or platform details
Your next project